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How a butler is improving Ford’s customer service

Recently, I had afternoon tea with a butler. He was hired by Ford of Canada to help the company improve the customer experience at its dealership service departments. Have a look at my story here, at Driving.ca.

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Posted by on August 31, 2014 in Uncategorized

 

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Reviewed: Toyota Camry and Honda Accord Hybrid

Looking for a new family car?

2014 Toyota Camry

2014 Toyota Camry

First, have a look at my Autofocus.ca review of the 2014 Toyota Camry, a big comfortable sedan that, despite having been last redesigned in 2012, still feels current among today’s crop of mid-size sedans.

Meanwhile, the Accord Hybrid, also reviewed at Autofocus.ca, signals Honda’s renewed commitment to hybrid vehicles, with a new gas-electric powertrain that kicks the company’s old integrated motor assist (IMA) system back to the dark ages, where it belongs.

2014 Honda Accord Hybrid

2014 Honda Accord Hybrid

 
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Posted by on August 28, 2014 in Uncategorized

 

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What I think: Long-term Hyundai Genesis Coupe

2013-hyundai-genesis-coupe_cc_1001

This summer, I spent a few weeks with a 2013 Hyundai Genesis Coupe 2.0T. I did a little bit of everything with this car: city slogging, highway cruising, and hauling heaps of stuff. Click through the links below to read my impressions of a car that was fun, but far from perfect.

July 20 – Introduction

August 17 – Update

September 14 – Update

October 19 – Update

November 16 – Conclusions

 
 

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Some salient thoughts on car insurance from an excellent UK-based car blog.

 
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Posted by on April 24, 2012 in Uncategorized